Jira Ticket Creation

The flir-notify-jira delivery notification plugin allows notifications to be used to create tickets within Jira. The tickets are created within a specified project with a summary, description and other information supplied by FLIR Bridge.

To obtain an API token from Jira

  • Visit the Jira API tokens page
  • Select Create API token
  • Enter a name for your application, this must be unique for each FLIR Bridge Jira application you create
  • Click on Create

Once you have created your notification rule and move on to the delivery mechanism

  • Select the jira plugin from the list of plugins
  • Click Next
jira_1
  • Configure the delivery plugin
    • Hostname: The hostname where your Jira instance is installed. This may be a local instance or a cloud instance.
    • Project: The project into which you are creating the Jira tickets. The project name should be the one that appears as projectKey in the URL bar when browsing the Jira boards.
    • User: Your Jira user name, this is the name of the account you used to create the API token
    • API Token: The API token you created above
    • Summary: The text to add into the ticket summary, this may include text substitutions (see below).
    • Description: The text to add into the ticket description, this may include text substitution (wee below).
    • Type: The issue type to create. This must be the name of one of the types that is valid for your Jira project.
    • Additional Fields: This is a JSON document that contains a number of key/value pairs, each of these pairs is a field name and content to add to the ticket. Text substitutions may be applied here also.
  • Enable the plugin and click Next
  • Complete your notification setup

When the notification rule triggers you a Jira ticket will be created.

jira_2

Text Substitution

Text markers may be used to substitution text with the fields in the Jira ticket. The markers supported are

  • %MESSAGE%: this is replaced with the message generated in the notification system
  • %REASON%: this is replaced with the reason for the notification, it may be the string triggered or cleared.
  • %TIMESTAMP%: this is replaced with the timestamp of the reading data that caused the notification to trigger.